FAQ — FREQUENTLY ASKED QUESTIONS ✨
1. WHERE DO YOU SHIP?
We currently ship to the United Kingdom and the United States.
2. HOW LONG DOES SHIPPING TAKE?
Orders are shipped with DDP delivery. Estimated delivery time is approximately 5–8 business days, excluding possible customs delays.
3. IS SHIPPING FREE?
Yes. Standard DDP shipping is currently free for customers in the United Kingdom and the United States.
4. WHAT SIZES ARE AVAILABLE?
Available sizes depend on the product. Please check the size guide on each product page before ordering.
5. HOW CAN I CHOOSE THE RIGHT SIZE?
We recommend checking the measurements in our Size Guide before placing your order. If you are between sizes, compare the measurements with a similar garment you already own.
6. CAN I RETURN MY ORDER?
Yes. Please see our Return & Refund Policy for full details and applicable conditions.
7. WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible and provide photos of the item and packaging. We will review the issue and provide an appropriate solution.
8. HOW CAN I CONTACT MINOMELLOCO?
You can contact us through our Contact page. We will do our best to respond as quickly as possible.
Thank you for choosing MinoMelloCo. 💛
Stay cozy. Stay comfortable. ✨