Shipping policy

SHIPPING POLICY

At MinoMelloCo, we aim to provide a simple and reliable shipping experience for our customers.

SHIPPING DESTINATIONS

We currently ship to customers in the United States and the United Kingdom.

SHIPPING COST

We offer FREE DDP SHIPPING on eligible orders.

DDP (Delivered Duty Paid) means that applicable import duties, customs clearance, and taxes related to the shipment are handled as part of the shipping service where applicable. Customers should not be required to make a separate customs payment for standard DDP shipments.

DELIVERY TIME

Estimated delivery time is approximately 5–8 business days after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

ORDER PROCESSING

Orders are normally processed before being handed to our shipping provider.

Processing and shipping times may vary depending on product availability and order volume.

ORDER TRACKING

Once your order has been shipped, tracking information may be provided by email or through the order information available on our website.

Please allow some time for tracking information to become active after shipment.

CUSTOMS AND IMPORTS

For standard DDP shipments, applicable duties and customs-related charges are handled through the shipping service.

If additional information is required for customs clearance, the customer may be contacted by the shipping provider.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

MinoMelloCo is not responsible for delays or additional costs caused by an incorrect or incomplete delivery address.

LOST, DAMAGED OR DELAYED ORDERS

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us through the contact information provided on our website.

We will review the situation with the shipping provider and work to provide an appropriate resolution.

MinoMelloCo reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping services or applicable laws.