Refund policy

RETURN & REFUND POLICY

At MinoMelloCo, we want you to be happy with your purchase. If you are not completely satisfied, please contact us before returning your item.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:
• Unworn and unused
• In its original condition
• Free from damage, stains, odors, or signs of use
• Returned with its original packaging and tags, where applicable

For hygiene and health reasons, we may refuse returns of items that have been worn, washed, damaged, or otherwise used.

UK CUSTOMERS

If you are a customer in the United Kingdom, you have statutory cancellation rights for online purchases. You may cancel your order within 14 days of receiving the goods without giving a reason, subject to applicable legal exceptions.

If you exercise this statutory cancellation right, the goods should be returned within the applicable period. We will process eligible refunds in accordance with applicable UK consumer law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and provide photographs of the item and packaging.

We will review the issue and, where appropriate, offer a replacement or refund in accordance with applicable consumer protection laws.

RETURN SHIPPING COSTS

For voluntary returns due to a change of mind, size, color, or preference, the customer may be responsible for the return shipping cost, where permitted by applicable law.

If the item is defective, damaged, or incorrect, we will provide an appropriate resolution in accordance with applicable law.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow reasonable processing time for your bank or payment provider to post the refund to your account.

Refunds will be handled in accordance with applicable consumer protection laws.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. In that case, you may use the applicable return or cancellation rights described above.

CONTACT US

For return, refund, cancellation, or product-related questions, please contact us through the contact information provided on our website.

MinoMelloCo reserves the right to update this policy when necessary to reflect changes in our business or applicable laws.